Return and refund policy

At ITNOA STORE, your satisfaction is our priority. We want you to feel confident and comfortable every time you shop with us.

We understand that sometimes a product may not be exactly what you expected. That's why we aim to make our return and refund process as simple, friendly, and hassle-free as possible.

Please read our Return & Refund Policy below to understand how returns, exchanges, and refunds work.

7-Day Easy Return Policy

We offer a 7-day return period to make shopping with us easier and more convenient.

If you are not completely satisfied with your purchase, you can contact us within 7 days of receiving your order to request a return.

To request a return:

• Contact our customer support team.

• Provide your order number and purchase details.

• Explain the reason for your return.

• Follow the return instructions provided by our team.

We will guide you through the process and help make your return as easy as possible.

Return Conditions

To help us process your return smoothly, we ask that returned products meet the following conditions:

• Items should be unused and in their original condition.

• Products should be returned with their original packaging, where possible.

• All included accessories, labels, and parts should be returned.

• Proof of purchase or your order number should be provided.

If an item arrives damaged, faulty, or incorrect, please contact us so we can help resolve the issue.

These conditions do not affect your statutory rights under UK consumer law.

Free and Easy Returns

We want you to have a positive shopping experience.

For eligible returns, we aim to provide a simple and straightforward return process.

Please contact us before sending any product back so we can provide the correct return instructions.

Where a return is due to a faulty, damaged, or incorrectly supplied item, we will arrange an appropriate remedy in accordance with applicable consumer law.

For other change-of-mind returns, please contact our team to confirm the available return arrangements.

Refund Policy

Once we receive your returned item, our team will inspect it and confirm whether it is eligible for a refund.

We aim to process approved refunds within 2 working days after receiving and checking the returned product.

Refunds will normally be issued using the original payment method.

Please note that the time it takes for the refund to appear in your account may depend on your bank or payment provider.

Damaged, Faulty, or Incorrect Items

We always aim to deliver your order in excellent condition.

However, if you receive a damaged, faulty, or incorrect item, please contact us as soon as possible.

To help us resolve the issue quickly, please provide:

• Your order number.

• A short description of the problem.

• Clear photographs of the damaged or incorrect item, where possible.

Our customer support team will review your request and help arrange an appropriate solution, such as a replacement, repair, or refund, depending on the circumstances and your legal rights.

Order Cancellations

If you want to cancel an order, please contact us as soon as possible.

We will do our best to cancel your order before it is processed or dispatched.

If your order has already been dispatched, you may need to follow the return process instead.

Your legal cancellation rights under UK consumer law will always apply.

Non-Returnable Items

Certain products may be excluded from change-of-mind returns where permitted by law.

Examples may include:

• Personalised or customised products.

• Sealed hygiene-related products that have been unsealed after delivery.

• Products that are legally exempt from change-of-mind cancellation rights.

This does not affect your rights if an item is faulty, damaged, or not as described.

Exchanges

If you would like to exchange a product, please contact our support team.

We will check product availability and explain the available options.

If an exchange is not possible, we can discuss an appropriate alternative in line with our policy and your legal rights.

Refund Delays

We aim to process approved refunds within 2 working days.

However, your bank or payment provider may require additional time to show the refunded amount in your account.

If you have not received your refund after the payment provider's normal processing period, please contact us and we will be happy to assist.

UK Consumer Rights

We respect the rights of our customers under applicable UK consumer protection laws.

For most online purchases, UK consumers have a legal right to cancel within 14 days of receiving their goods, subject to certain exceptions.

Additional rights may apply if a product is faulty, damaged, or not as described.

Nothing in this policy is intended to limit or replace your legal rights.

How to Contact Us for a Return or Refund

Need help with a return, refund, or exchange? Our friendly team is here to help.

Please contact us using the details below:

Store Name: ITNOA STORE
Market: United Kingdom
WhatsApp: +44 7847567526
Email: info.itnoastore@gmail.com